DMV Audit Highlights Democrat Mismanagement
This article is from a press release issued by the NCGOP. It has been edited to reflect the style of the Franklin County GOP.
State Auditor Dave Boliek has released a comprehensive audit of the North Carolina Department of Motor Vehicles (DMV).
Boliek's team found that:
- DMV has faced increasing customer dissatisfaction and deteriorating service quality, rising employee burnout and attrition, delayed or failed modernization efforts.
- DMV and Department of Information Technology – Transportation (DIT-T) have not fully implemented the recommendations from an April 2024 legislative study to complete a comprehensive DMV Application System Modernization project plan, prioritize the components of the DMV’s IT infrastructure to enhance the customer experience, begin data cleansing procedures necessary for successful IT modernization, or develop a comprehensive personnel management plan.
- In fiscal year 2025, 13.8% of customer visits exceeded 2.5 hours, up from 7.7% in fiscal year 2019 – a 78.8% increase statewide.
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Outside of the DOT Strategic Plan, DMV has not developed a strategic plan since 2019.
"Auditor Boliek and his team are revealing mismanagement of this agency under the tenure of Roy Cooper," said NCGOP Jason Simmons. "We greatly appreciate Auditor Boliek's effort to deliver on a campaign promise to clean up state government. As for Cooper, once again we see he was more concerned with the needs of left-wing special interests than the people of North Carolina."
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